Refund policy

1. Return Conditions

You may return products within 14 days after receiving them.

To be eligible for a return, the product must be unused and in its original condition, including all original packaging, tags, and accessories.

A fixed return fee of 15 EUR will be deducted from your refund unless the product is defective or we have made an error in the delivery.

2. Return Process

To initiate a return, please contact our customer service at info@toeys.se and state your order number to receive a return shipping label or use our digital withdrawal form available through the "Right of withdrawal" link in the footer of our website.

Return the product in its original packaging together with a copy of the receipt or order confirmation.

You are responsible for the return shipping costs unless the product is defective or we have made an error in the delivery.

3. Refunds

Once we have received and inspected your return, we will notify you whether your return has been approved or rejected.

If approved, your refund will be processed within 5 business days. The refund will be issued automatically to the same payment method used for the purchase.

Please note that it may take 5–10 business days for your bank or card issuer to process the refund after it has been issued by us.

4. Exchanges

For size or product exchanges, please return the item according to section 2 and place a new order for the desired size or product.

5. Non-Approved Returns

If a product is returned and does not meet our return requirements (e.g. damaged, used, or without original packaging), we reserve the right to reject the return or offer a partial refund at our discretion.

6. Uncollected Parcels

Parcels are held at the service point for 5 business days before being automatically returned to us. For uncollected parcels, a fee of 20 EUR will be charged. This fee will be deducted from the refund once the product has been returned to our warehouse.